Refund and Returns Policy

RETURNS

The customer will have 14 days from receipt of the order to withdraw from the contract and return the purchased product. The customer will inform Sportiffitness within the stipulated period by e-mail or via the returns form of their wish to exercise their right to withdraw from the contract.

Once the customer has notified Sportiffitness of their intention, Sportiffitness will contact the customer to inform them of when and how the return will be made. No return will be accepted without prior written agreement from Sportiffitness.

The order to be returned must be in perfect condition, new and in the original box and must be properly packaged and protected before dispatch.

The cost of transporting the return will be borne entirely by the customer.

As soon as the product has been received in the warehouse and has been found to be new (without any marks of use) Sportiffitness will proceed with the refund. If any item is missing from the returned order or if the order is not received in the same condition as it was sent, Sportiffitness may refuse the return. 

If the reason for the return relates to a defective product, it will be replaced with a product of the same reference. In this case, notification of non-conformity must be made within a maximum of 5 days from the date of receipt of the order. In this case, the transportation costs, both for the return and for sending the replacement product, will be borne by Sportiffitness.

If you receive an item other than the one you ordered, you must notify Sportiffitness. The item will then be collected on a date agreed by both parties and the correct item will be sent at no cost to the customer.

If you have any questions about returning products from our store, you can contact our Customer Service department by e-mail: info@sportiffitness.eu or by telephone +351 915243157 (national landline).