GENERAL CONDITIONS OF SALE

The general conditions of sale regulate all commercial transactions between Sportiffitness and the customer.

ORDER

In order to purchase a product, you must register and provide all the information requested of you, thereby accepting the General Conditions of Use. We therefore recommend that you carefully read and accept the General Conditions of Use.

The data provided will be stored in a database exclusively owned by Sportiffitness and will be treated in accordance with our Privacy Policy. Users who only register as buyers will not receive news, promotions or offers unless they give their express consent.

To make a purchase, you must follow the steps indicated in the order process, where the detailed prices and other data associated with it appear, and make the payment using one of the available options.

Once the purchase has been made, the user will receive a confirmation e-mail with a breakdown of all the products purchased, prices, taxes, shipping costs and the corresponding payment method.

This order confirmation does not serve as an invoice and is merely proof of your purchase. The final invoice will be sent to you at a later date together with the products purchased.

DELIVERY TIMES

Products purchased on the Sportiffitness.eu website will be sent to the address indicated by the user, after confirmation of payment and within a maximum period of 30 working days, as established by law. 

According to our carriers, average delivery times are between 4 and 10 days. However, these may vary for reasons beyond the control of Sportiffitness.

SENDING

Sportiffitness undertakes to send the products to the address indicated by the user on the order form. Sportiffitness is not responsible for any errors in the delivery of the order caused by the user entering the wrong delivery address. The address given by the customer must be a correct address and one where someone is always available to receive the order. The customer must also always provide a telephone number in case the courier needs to clarify any doubts about the delivery address. Whenever there is a failed delivery attempt, the customer is entirely responsible and will be charged again for transportation. We do not deliver to PO boxes.

The cost of postage is not included in the value of the products. At the time of purchase, the user will be informed of the cost of postage.

Products purchased on the Sportiffitness.eu website will be sent to the address indicated by the user, after confirmation of payment and within a maximum period of 30 working days, as established by law (except in the case of out of stock).

According to our carriers, average delivery times are between 4 and 10 working days, with the exception of out-of-stock items where the time can vary between 2 weeks and 3 months. In these situations, the customer is always contacted and informed of the delivery time. However, these may vary for reasons beyond the control of Sportiffitness.

Shipping methods:

Shipping in a box/pallet: Delivery is made by courier at street level. It is the customer's responsibility to transport the package inside the house.

RECEIPT OF ORDER

The customer undertakes to immediately check the material delivered for conformity with both the invoice or delivery note accompanying the order and their own record of the order, and must immediately report any discrepancies found. All complaints must be substantiated and received within 5 working days of receipt of the order.

The procedure should be as follows:

Check the condition of the packages - you don't have to open them, just check the outside. 

If you detect any anomaly (e.g. tampering with/opening of the packaging), you should, whenever possible, take photos so that the anomaly is visible and it is essential that you report it to Sportiffitness (e-mail: info@sportiffitness.eu) within 48 hours at the latest. Otherwise we will not be able to accept the complaint.

PAYMENT METHODS

Orders can be paid for by different means: credit card, Paypal, and bank transfer.

GUARANTEES

The customer's right to warranty will always be exercised by submitting a complaint to our Customer Service and demonstrating the product's defect with photos and/or videos. Upon receipt of the complaint with the files proving the anomaly/defect, Customer Service will analyze the customer's right to warranty. Situations such as misuse, intentional damage or negligent damage by the customer; normal wear and tear of the product; impossibility of proving the fault or defect indicated by the customer and all situations that are detected as fraud attempts will be excluded.

If domestic equipment is used in a commercial/professional space, it no longer has any kind of guarantee. The domestic warranty is not valid for commercial premises.

CUSTOMER SERVICE

For any information, occurrence or complaint, the user can contact our Customer Service by e-mail: info@sportiffitness.eu or by telephone +351915243157 (call to the national fixed network) from Monday to Friday between 9h00 and 18h00.

LITIGATION

Commercial exchanges with Sportiffitness are governed by Portuguese law. In the event of a dispute, the courts of Viseu shall have jurisdiction.

CNIACC - National Center for Consumer Conflict Information and Arbitration
Nova University Law School
Campolide Campus
1099-032 Lisbon

Tel.: 213 847 484 E-mail: cniacc@unl.pt
http://www.arbitragemdeconsumo.org